Shipping & Returns
*DUE TO INCREASED ORDER VOLUME & CARRIER DELAYS, COVID-19 AND/OR INCLEMENT WEATHER CONDITIONS CAN DELAY SHIPMENTS BEYOND NORMAL EXPECTED OR POSTED DELIVERY TIMES, WHICH MAY BE BEYOND OUR CONTROL. WE APPRECIATE YOUR UNDERSTANDING AND PATRONAGE, AND APOLOGIZE IN ADVANCE FOR ANY INCONVENIENCE.
GENERAL SHIPPING INFO:
Merchandise ordered on GrandeCosmetics.com can be shipped to all 50 United States, Puerto Rico, APO/FPO boxes. Sorry, but we are not offering International shipping at this time.
You can track your order at any time online by logging into your account. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, you may also contact our Customer Service team.
Customer Service hours are: Monday thru Friday from 9am to 5pm EST. We are closed weekends and holidays. You can reach our customer service team by calling 877-835-3010 or via email at firstname.lastname@example.org.
Shipping and Delivery
We offer the following shipping methods for online orders:
Domestic orders: free standard ground shipping on orders £36.59+ and standard ground shipping. At this time, we are not offering expedited 2-day shipping.
International orders: As noted below.
|Shipping Type||Contiguous US||HI/AK||Puerto Rico||APO/FPO||International||Delivery Times|
mainly shipped via UPS
FREE on all orders 11/26/20-1/3/20
FREE on orders £36.59+; £2.89 on orders under £36.59
*correct method/rate must be selected at checkout to apply
|FREE on orders £36.59+; £2.89 on orders under £36.59||FREE on orders £36.59+; £2.89 on orders under £36.59||FREE on orders £36.59+; £2.89 on orders under £36.59||NA||
Delivery time 5-7 business days; PR/HI/AK allow up to 10-14 days for delivery; APO/FPO allow up to 10-21 days for delivery.
International: dependent on destination. On average 7-21 days.
mainly shipped via UPS
Domestic: Delivery time 2 business days if order is received by 2pm EST business days.
International expedited delivery: dependent on shipping destination. May exceed normal expedited delivery. Delivery estimates shown at time of order but are not guaranteed.
*Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days.
**We currently don’t ship to other US Territories including Guam and the US Virgin Islands.
Returns & Exchanges
Domestic returns or exchanges: Returns may be made up to 90 days from your delivery date for a full refund of your purchase amount. We are committed to offering our customers the finest products available. If you feel the products you receive from Grande Cosmetics does not meet this expectation, simply return the product and we would be happy to remit your account for the full amount of the purchase. Exchanges of unopened items are also accepted up to 90 days of delivery.
To initiate a return, please fill out the return authorization form found here.
International returns or exchanges: Sorry, but we do not accept International returns, exchanges nor do we honor our 90 Day Guarantee on International orders at this time. Should you require additional assistance, please contact email@example.com
Questions? You can reach our customer service team by calling 877-835-3010 or via email at firstname.lastname@example.org